Shipping Policy

Processing Times

All orders are processed within 1–3 business days. You will receive a confirmation email once your order has been dispatched.

Please note that processing times do not include delivery time.

Shipping & Delivery

We offer UK delivery using Royal Mail and Parcelforce.

Shipping options and costs are automatically calculated at checkout based on the items in your order, including their size, weight and delivery requirements.

Available delivery options and the applicable shipping cost will be shown to you before you complete your order.

Delivery times are estimates and may vary depending on the courier and circumstances outside our control.

Oversized & Heavy Items

Some items may be classified as heavy or oversized due to their weight or dimensions. These items may require a suitable courier service for safe delivery.

If your order contains multiple items, your order may be dispatched in more than one parcel and items may arrive separately.

Tracking & Delivery

Once your order has been dispatched, you will receive tracking information where available.

Please allow up to 24 hours for tracking information to become active.

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate this with the courier.

Damaged or Missing Orders

Please check your order when it arrives. If your item arrives damaged, faulty or with any parts missing, please contact us as soon as possible at flintshirereclaims@gmail.com.

Where possible, please provide photographs of the item and packaging so that we can assess the issue and advise you on the next steps.

Contact Us

If you have any questions about your delivery, please contact us at:

Email: flintshirereclaims@gmail.com