Returns & Refunds

We hope you’re happy with your purchase. If you need to return an item, please read the information below.

Change of Mind Returns

For most items purchased online, you have 14 days from the day after you receive your order to tell us that you wish to cancel or return it.

Once you have told us that you wish to return your order, you normally have a further 14 days to return the item to us.

Please contact us before returning any delivery order so that we can provide the appropriate return instructions.

Delivery Orders

If you are returning an item because you have changed your mind, you are responsible for the cost of returning the item to us.

For large or bulky items, including appliances, please contact us before arranging a return.

Click & Collect Orders

For eligible online Click & Collect orders, items can be returned to our store:

Flintshire Reclaims Ltd
Unit 11 Drome Road
Deeside
CH5 2NY

Please bring your order confirmation or other proof of purchase.

Condition of Returned Items

You may inspect an item as you reasonably would in a shop.

Returned items should, where possible, include all supplied:

• accessories;
• components;
• instructions or manuals; and
• original packaging.

If an item has been handled more than is reasonably necessary to establish its nature, characteristics and function, we may reduce the refund to reflect any reduction in value where permitted by law.

Faulty, Damaged or Misdescribed Items

If your item is faulty, damaged on delivery, materially misdescribed or otherwise does not meet your statutory rights, please contact us as soon as possible.

Please provide your order number and details of the problem. We may also ask for photographs or videos to help us identify the issue.

For valid faulty or non-conforming goods, you will not be required to pay necessary and reasonable return costs.

Depending on the circumstances, we may:

• arrange collection;
• provide a prepaid return method;
• provide a return label; or
• reimburse reasonable standard return postage agreed with us.

Please contact us before arranging an expensive courier, pallet service or specialist return.

Your statutory rights are not affected.

Refunds

Once we receive your returned item, we will inspect it and process any refund due.

For valid change-of-mind cancellations, we will refund the amount due in accordance with UK consumer law. This includes the cost of our standard delivery option where required by law.

If you originally chose a more expensive delivery option, such as express delivery, we are not required to refund the additional amount above the cost of our standard delivery service.

Refunds will normally be made to the original payment method.

For change-of-mind returns, refunds will normally be processed within 14 days of receiving the returned goods or receiving suitable evidence that they have been returned, whichever applies under consumer law.

Items That Cannot Normally Be Returned for Change of Mind

Certain products may be excluded from the statutory change-of-mind cancellation right, including:

• personalised or made-to-order products;
• goods that deteriorate or expire rapidly;
• certain frozen or perishable food products;
• sealed hygiene products once opened; and
• other products excluded under applicable consumer law.

These exclusions do not affect your rights if an item is faulty, damaged or misdescribed.

Contact Us

To arrange a return or report a problem with an order, please contact:

Flintshire Reclaims Limited
Email: flintshirereclaims@gmail.com

Returns Address:
Flintshire Reclaims Ltd
Unit 11 Drome Road
Deeside
CH5 2NY

Nothing in this Returns & Refunds Policy affects your statutory rights.