TERMS & CONDITIONS

Flintshire Reclaims Limited
Company Number: 16515818
Registered Office: Mechanics House, 12 Chester Road, Pentre, Deeside, United Kingdom, CH5 2AA

Effective Date: 1 October 2026

These Terms & Conditions apply to purchases made through the Flintshire Reclaims Limited online store. The in-store change-of-mind policy in Section 9 also applies to purchases completed at our physical premises.

Please read these Terms & Conditions carefully before placing an order. By placing an order with us, you agree to be bound by these terms.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

1. About Us

The website and online store are operated by:

Flintshire Reclaims Limited
Company Number: 16515818
Registered Office: Mechanics House, 12 Chester Road, Pentre, Deeside, United Kingdom, CH5 2AA

Customer Service Email: flintshirereclaims@gmail.com

Returns Address: Flintshire Reclaims Ltd, Unit 11 Drome Rd, Deeside CH5 2NY

References in these terms to “we”, “us” and “our” mean Flintshire Reclaims Limited.

References to “you” and “customer” mean the person purchasing goods from us.

ORDERS & PRODUCTS

2. Placing an Order

When you place an order through our website, you are making an offer to purchase the goods shown in your order.

Receiving an order confirmation does not necessarily mean that we have accepted your order. A contract between you and Flintshire Reclaims Limited is formed when we accept your order and confirm that it is being processed or dispatched.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• An item is unavailable.

• There has been an obvious pricing or description error.

• We are unable to obtain payment.

• We reasonably suspect fraud or misuse.

• Delivery cannot reasonably be made to the address supplied.

• An age-restricted item has been ordered and the relevant age requirements cannot be satisfied.

If we cancel an order after payment has been taken, any amount due back to you will be refunded.

3. Product Descriptions

We take reasonable care to ensure that product descriptions, specifications and other information on our website are accurate.

Because of the nature of some of the products we sell, stock may vary between individual items.

Products may include, where clearly stated in the individual product listing:

• New goods.

• Clearance goods.

• Ex-display goods.

• Graded goods.

• Surplus stock.

• Discontinued stock.

• Returned stock.

• Second-hand or previously used goods.

The condition of a particular product will be stated in its product description where this is material to your purchasing decision.

Any fault, cosmetic damage, missing packaging or other material issue known to us will be described where appropriate.

The standards reasonably expected of a second-hand, ex-display, clearance or graded item may differ from those of an equivalent brand-new product, taking into account its description, age, condition and price.

This does not affect your statutory rights.

4. Product Images, Colours and Packaging

Product photographs and other images on our website are provided to help illustrate the product.

While we make reasonable efforts to display products accurately, the product you receive may vary slightly from the photographs shown on our website.

For example:

• Colours may appear differently due to lighting, photography or screen settings.

• Packaging may vary.

• Manufacturers may update packaging without notice.

• Labels or artwork may vary.

• Minor cosmetic differences may exist.

• Accessories or presentation shown in lifestyle photographs may not be included unless specifically stated.

• The item supplied may have different packaging from that shown.

Where a listing states that a product is supplied in assorted colours, designs, styles or packaging, the colour, design or style received may be selected at random and we cannot guarantee a particular variation unless the listing specifically allows you to select one.

Product images are therefore illustrative unless the listing expressly states that the photographed item is the exact individual item being purchased.

Any variation will not remove your statutory rights where the product supplied is materially different from its description, faulty or otherwise does not conform to the contract.

5. Prices

All prices are shown in Pounds Sterling (£).

The price payable will be the price displayed when your order is placed, subject to correction of obvious pricing errors.

Delivery charges, where applicable, will be shown before you complete your purchase.

We reserve the right to change prices at any time. Price changes will not normally affect orders which have already been accepted.

6. Payment

Payment must be made using one of the payment methods available during checkout.

Orders may be delayed or cancelled if payment cannot be authorised or is later reversed.

You confirm that you are authorised to use the payment method supplied.

DELIVERY

7. Delivery

Available delivery methods and charges will be displayed during checkout.

Estimated delivery dates are estimates unless we specifically agree that delivery by a particular date is essential.

We will deliver goods within the time agreed with you or, where no specific time has been agreed, within the period required by applicable consumer law.

You are responsible for providing a complete and accurate delivery address.

Please check large items, including appliances, will fit through doors, hallways, stairways and other access points before ordering.

Where delivery fails because incorrect information has been provided or because reasonable access cannot be provided, additional delivery charges may apply where permitted by law.

8. Risk in the Goods

For consumer orders, responsibility for the goods generally passes to you when you, or a person identified by you to receive the goods, takes physical possession of them.

Where you independently arrange your own carrier rather than using a delivery service offered by us, different rules may apply.

CANCELLATIONS, RETURNS & REFUNDS

9. Returns Policy and Statutory Online Cancellation Rights

We do not offer voluntary returns, exchanges or refunds because a customer has changed their mind.

For purchases completed in-store, this includes choosing the wrong size or colour, finding an item elsewhere or deciding that you no longer want or need it.

For online purchases, we do not offer additional change-of-mind returns beyond those required by law. Your statutory cancellation rights remain available where applicable.

If you are purchasing as a consumer online, you will normally have a legal right to cancel your contract without giving a reason.

For most goods, you have 14 days beginning the day after you, or somebody nominated by you, receives the goods to tell us that you wish to cancel. You may also notify us of cancellation before receiving the goods.

Once you have informed us that you are cancelling, you normally have a further 14 days to return the goods.

If an order contains multiple goods delivered separately, the cancellation period may run from receipt of the final item where applicable.

To cancel an order, please contact us using the contact details shown in these Terms & Conditions. To help us identify your order, please provide:

• Your name.

• Order number.

• Item being returned.

• Date of purchase.

• Confirmation that you wish to cancel.

You do not need to provide a reason for a statutory cancellation. Our approval is not required to exercise a valid statutory cancellation right.

Our policy does not affect your rights concerning faulty, damaged, misdescribed or otherwise non-conforming goods.

10. Return Costs for Statutory Online Cancellations

Where you exercise your statutory online cancellation right and the goods are not faulty, damaged, misdescribed or otherwise in breach of your statutory rights, you are responsible for the direct cost of returning the goods to us, provided this responsibility was disclosed before purchase.

You may return the goods to our returns address instead of sending them by delivery.

Please package goods securely and retain proof of postage. We recommend using an appropriate tracked delivery service.

For large, heavy or bulky products that cannot normally be returned through an ordinary postal service, please contact us before arranging a return. Applicable return costs, or a reasonable estimate where required, will be provided before purchase.

If we offer to arrange collection of a non-faulty item on your behalf, we may charge you the reasonable direct cost of that collection where permitted by law. The cost will be explained to you before collection is arranged.

11. Condition of Goods Returned Under Statutory Cancellation Rights

You may inspect products in the same way that you reasonably would in a physical shop.

However, you are responsible for any reduction in the value of the goods caused by handling them more than is necessary to establish their nature, characteristics and functioning.

Where legally permitted, we may reduce a statutory cancellation refund to reflect a genuine reduction in value caused by excessive handling.

Where possible, please return:

• The product.

• Supplied accessories.

• Instructions and manuals.

• Components.

• Original packaging.

The absence of original packaging does not automatically remove your statutory rights, although damage or loss caused by inadequate return packaging may affect the amount refundable where permitted by law.

12. Exceptions to Statutory Online Cancellation Rights

The statutory right to cancel may not apply to certain categories of goods.

Examples may include:

• Goods made or personalised specifically for you.

• Goods which are liable to deteriorate or expire rapidly.

• Perishable food products, including frozen food where the legal exception applies.

• Sealed goods which are unsuitable for return for health protection or hygiene reasons once unsealed.

• Sealed audio, video or computer software once unsealed.

• Other goods excluded from cancellation rights under applicable legislation.

An exception applies only where the relevant legal requirements are met.

These exceptions do not remove your rights where goods are faulty, damaged, misdescribed or otherwise fail to meet your statutory rights.

FAULTY, DAMAGED OR MISDESCRIBED GOODS

13. Your Statutory Rights

Goods supplied by Flintshire Reclaims Limited must meet the standards required by UK consumer law.

Among other requirements, goods must be:

• As described.

• Of satisfactory quality.

• Fit for their intended purpose where applicable.

Your rights may include a refund, repair, replacement or price reduction depending on the circumstances and when the problem is reported.

These rights are separate from statutory online cancellation rights and are not affected by our refusal to offer voluntary change-of-mind returns.

14. Faults Reported Within 30 Days

Where goods fail to meet the requirements of the Consumer Rights Act 2015, consumers may in appropriate circumstances have a short-term right to reject the goods within 30 days and receive a refund.

Whether that right applies will depend on the circumstances and the nature of the problem.

Nothing in these Terms & Conditions restricts that statutory right.

15. Faults Reported After 30 Days

Where a fault is identified after the initial short-term right to reject has expired, applicable consumer law may give you the right to request a repair or replacement.

Depending on the circumstances, you may subsequently become entitled to a price reduction or final right to reject if a repair or replacement is unsuccessful, impossible, not provided within a reasonable time or causes significant inconvenience.

Your precise rights depend on the circumstances of the individual purchase.

16. Return Costs for Faulty Goods

Customers will not be required to bear necessary and reasonable return costs where goods are faulty, damaged on delivery, materially misdescribed or otherwise fail to comply with their statutory rights.

Where a valid fault claim applies, we may:

• Provide a prepaid return method.

• Arrange collection.

• Provide a return label.

• Reimburse reasonable standard return postage agreed with us.

You should contact us before arranging an expensive courier, pallet delivery, specialist freight service or other premium return method.

Where we have offered a reasonable return or collection method but you choose a substantially more expensive method without our agreement, we may not be responsible for avoidable additional costs above the reasonable cost of returning the product.

This does not affect your statutory rights.

17. Reporting a Fault

If you believe an item is faulty, damaged or misdescribed, please contact us as soon as reasonably possible.

Please provide:

• Your order number.

• Your name.

• Details of the problem.

• Photographs or video where reasonably useful in identifying the issue.

Requesting photographs or information does not affect your statutory rights and is intended to help us resolve problems quickly.

We may inspect returned goods to establish the nature and cause of the reported issue.

18. Damage Caused After Delivery

We are not responsible for faults caused by:

• Accidental damage after delivery.

• Misuse.

• Neglect.

• Improper installation where installation was not undertaken by us or our authorised installer.

• Failure to follow supplied instructions.

• Unauthorised alteration or repair.

• Normal wear and tear.

• External causes unrelated to the condition of the product when supplied.

This does not affect your rights where the goods were already faulty or non-conforming when supplied.

REFUNDS

19. Refunds for Statutory Online Cancellations

Where you validly cancel an online order under your statutory cancellation rights, we will refund amounts due to you in accordance with applicable consumer law, subject to any lawful deduction described in Section 11.

Unless we have offered to collect the goods, we may withhold the refund until:

• We have received the returned goods; or

• You provide evidence that you have sent them back,

whichever occurs first.

Refunds will be made using the same payment method originally used unless you expressly agree otherwise. You will not incur a fee for receiving the refund.

We do not charge restocking or refund processing fees for statutory online cancellations.

20. Original Delivery Charges

For a valid statutory cancellation of an entire online order, we will refund the basic standard delivery charge paid when required by law.

If you selected a more expensive delivery option, such as express or premium delivery, we are not required to refund the additional amount above the cost of our least expensive standard delivery option.

21. Refund Timescales

Refunds will be processed within the timescales required by applicable consumer law.

For statutory online cancellations where we have not offered to collect the goods, we will refund you without undue delay and within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever happens first.

Where we have offered to collect the goods, we will refund you without undue delay and within 14 days after being informed of your cancellation.

For refunds arising from statutory rights relating to faulty goods, refunds will be made without undue delay and within the applicable legal timescale.

LARGE ITEMS & APPLIANCES

22. Large and Bulky Products

Some products sold by Flintshire Reclaims Limited, including appliances and furniture, may be too large to return using ordinary postal services.

For statutory cancellation of non-faulty online purchases, the customer will normally be responsible for the direct cost of returning or collecting these goods where the law permits and where the required return-cost information was provided before purchase.

For faulty or non-conforming goods, we will provide or arrange an appropriate reasonable return or collection method where required by law.

Customers should contact us before attempting to return a large appliance or bulky item.

23. Installation of Appliances

Unless installation is specifically included in the product or delivery service purchased, customers are responsible for ensuring that appliances and other products are safely and correctly installed.

Electrical, gas or other specialist products should only be installed by a suitably competent person where appropriate.

Nothing in this section excludes liability for a fault which existed in the product when supplied.

CLICK & COLLECT / STORE COLLECTION

24. Collection Orders

Where a purchase contract is concluded online and the goods are subsequently collected from our store or collection point, statutory distance-selling cancellation rights apply where applicable.

For those orders, the cancellation period normally ends 14 days after the day you, or a person nominated by you, collects the goods.

Where an item is merely reserved online and the purchase contract is concluded at our physical premises, our in-store policy applies: we do not offer voluntary change-of-mind returns, exchanges or refunds.

Your statutory rights regarding faulty, damaged or misdescribed goods apply regardless of how you purchase or receive the goods.

AGE-RESTRICTED PRODUCTS

25. Age-Restricted Goods

Certain goods may legally only be supplied to customers who meet a minimum age requirement.

Where an age restriction applies, you confirm by ordering the product that you meet the required minimum age.

We reserve the right to carry out age verification and to request acceptable identification.

Age-restricted goods will not be supplied where we cannot reasonably verify that the legal age requirement has been met.

PROMOTIONS

26. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions displayed with the promotion.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash.

• Only one promotional code may be used per order.

• Promotions may be withdrawn or amended before an order is placed.

• Discounts cannot normally be applied retrospectively.

• Statutory rights remain unaffected.

LIABILITY

27. Our Liability

Nothing in these Terms & Conditions excludes or restricts liability where doing so would be unlawful.

In particular, nothing excludes or restricts liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Your statutory consumer rights.

We are not responsible for losses which were not reasonably foreseeable when the contract was entered into.

Where you are purchasing as a consumer, we supply goods for private and domestic use unless otherwise specifically agreed.

EVENTS OUTSIDE OUR CONTROL

28. Events Beyond Our Reasonable Control

We will not be responsible for delays or failure to perform our obligations caused by events outside our reasonable control.

Examples may include severe weather, transport disruption, supplier failures, industrial action, telecommunications failures or other events which we could not reasonably prevent.

This provision does not remove any statutory rights you may have, including rights arising from significant delivery delays.

PERSONAL INFORMATION

29. Privacy

We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.

Please see our separate Privacy Policy for information about how we collect, use and protect your personal information.

COMPLAINTS

30. Complaints

If you are unhappy with a product or the service you have received, please contact us so that we can investigate.

Please contact:

Flintshire Reclaims Limited
Customer Service Email: flintshirereclaims@gmail.com

Please include your order number and a description of the issue.

We aim to deal with complaints fairly and within a reasonable period.

GENERAL TERMS

31. Your Statutory Rights

Nothing contained in these Terms & Conditions is intended to exclude, restrict or reduce any rights you have under applicable consumer law.

If there is any conflict between these Terms & Conditions and a mandatory legal right available to you as a consumer, your statutory legal rights will take precedence.

32. Changes to These Terms

We may update these Terms & Conditions from time to time, for example because of changes to our services, business practices or legal requirements.

The terms applying to an order will normally be the version in force when the order was placed.

The latest version will be displayed on our website.

33. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

34. Governing Law

These Terms & Conditions and contracts between you and Flintshire Reclaims Limited are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory protections and rights available to you under the laws applicable in your place of residence.

Nothing in these terms prevents a consumer from exercising any right regarding jurisdiction which cannot legally be excluded.

35. Contact Details

Flintshire Reclaims Limited
Company Number: 16515818

Registered Office:
Mechanics House
12 Chester Road
Pentre
Deeside
United Kingdom
CH5 2AA

Email: flintshirereclaims@gmail.com

Returns Address:
Flintshire Reclaims Ltd
Unit 11 Drome Rd
Deeside
CH5 2NY

Last updated: 1 October 2026